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Refund policy

Customers will receive a full refund or credit with a 48 hours notice of cancellation before the date of the tour, game or activity. Customers will also receive a full refund or credit in case of operator cancellation due to unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Cancellation must be announced at least 48 hours before the date of the tour, game or activity by email at info@portours.eu or by contacting us by phone or by Whatsapp at +351 920 153 047.

If the conditions listed above are not met, we reserve the right not to issue a refund.

Additional services

Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on February 21, 2019